AFIN membership

Refunds and cancellation

These rules are part of the AFIN membership terms.

Your rights come first

Under the Australian Consumer Law you are entitled to a remedy if a membership is not what we described, or is not delivered with due care and skill. Nothing on this page takes those rights away, and a refund the law requires is paid in full.

Renewal

Yearly memberships renew automatically at the end of each year unless you cancel before the renewal date. The renewal date and price are shown before you pay, and we email you at least 14 days before any renewal charge, with the price. A Founding Patron payment is made once and never renews. A gifted membership has nothing to renew.

Cancelling

You can cancel at any time from your account, in no more steps than it took to join. Cancelling stops the next renewal, and your membership stays active to the end of the year you paid for. There is no cancellation fee. If a charge is taken after you cancelled, we refund it in full.

If you change your mind

• A yearly membership is refunded if you ask within 14 days of paying, as long as no member-only benefit has been used. A benefit is used when a member discount code is redeemed, a member ticket allocation is taken, or a member-only booking is made. Once a benefit has been used, the membership is not refundable for change of mind.
• Founding Patron is refunded if you ask within 14 days of paying.
• A change-of-mind refund is paid less the card processing fee on the original payment, which Stripe does not return to us.
• After those 14 days, payments are not refundable for change of mind.

Other refunds

• If a change to the terms reduces what your paid membership gets, you may cancel and receive a pro rata refund of the rest of your year.
• If we end a paid membership for a serious breach of the conduct rules, the unused part of the year is refunded pro rata, unless the breach caused loss to AFIN or to another member.
• A Founding Patron payment that arrives after all 50 places are taken is refunded in full.
• Moving to a lower tier is never refunded: the change happens at your next renewal, and you keep your current tier until then.

Asking for a refund

Write to afinfestival@gmail.com. Refunds go back to the card you paid with.

Last updated: Wednesday 14 October 2026.